Privacy policy
This policy explains how we collect, store, use, and share your personal information. We collect information in a number of ways, including when you use our website, submit an application form, or provide information to us via post, email, phone, or text.
The data controller responsible for processing your personal data is FFAVS Ltd.
If you have any questions about this policy or how we handle your personal data, you can contact us at:
Phone: 0800 009 3006 (Calls may be recorded for training and quality purposes)
Postal Address: 6 Kings Court, Newcomen Way, Colchester, Essex, CO4 9RA
1. What information do we collect about you?
We may collect the following types of information:
Information you provide to us
Name, address, email address, phone number
Fleet size, vehicle types, site locations, and contacts
Claims experience, fleet information, financial and payment information
Details provided through surveys, feedback forms, competitions, or applications for services
Information we may automatically collect
When you use our website, we may collect information to improve your experience, including:
Transaction details carried out via our website
Information provided in forms (even if not submitted)
Technical details such as IP address, browser type, operating system, and device information
Website usage details (e.g., page visits, clicks, search history, time spent on pages)
Cookies and tracking technologies
Other sources, such as Google Earth, social media, and telematics system
Information we receive from third parties
When you use our website, we may collect information to improve your experience, including:
Business partners, subcontractors (e.g., payment providers, delivery services)
Analytics providers, search information providers, credit reference agencies
Publicly available sources and third-party databases
2. How do we use your information?
We use your data to:
Process sales, payments, and orders
Deliver and install goods and services
Manage contracts and recover outstanding payments
Provide customer service and support
Improve our website and personalise your experience
Send you marketing communications (with your consent, see Marketing section)
Notify you of service updates or changes
Conduct research, testing, statistical analysis, and surveys
Ensure website security and prevent fraud
Fulfill legal and regulatory requirements
3. Marketing
We may send you promotional messages about our products and services.
If you have provided consent, you may opt out at any time.
We do not share your personal data with third parties for marketing purposes.
To withdraw consent, email enquiries@fleetfocus.co.uk
4. Your rights
Under UK GDPR, you have the right to:
Access your personal data (Data Subject Access Request)
Request correction of inaccurate or incomplete data
Request deletion of personal data where applicable
Restrict or object to processing under certain conditions
Withdraw consent for marketing communications
Data portability (request a copy of your data in a structured format)
To exercise these rights, email enquiries@fleetfocus.co.uk.
5. Data retention
We only keep your data for as long as necessary for the purpose it was collected, in compliance with legal obligations. When no longer required, we securely delete or anonymise your data.
6. Cookies and website tracking
We use cookies to improve your experience and track website usage. These include:
Session cookies: Temporary cookies deleted after each visit.
Persistent cookies: Remain active across visits.
Third-party cookies: Set by approved business partners (e.g., analytics tools).
For more details on cookies and how to opt out, see our Cookie Policy or visit www.allaboutcookies.org.
7. Data security
We implement security measures to protect your data from unauthorised access, loss, or misuse. However, no system is entirely secure, so we encourage users to take precautions when sharing personal information online.
8. Links to other websites
Our website may contain links to external sites. This privacy policy applies only to our website, so we advise you to review third-party privacy policies when visiting external sites.
9. Updates to this policy
We keep our privacy policy under review and may update it periodically. Any significant changes will be posted on this page and, where appropriate, notified via email.
For any privacy-related questions, contact us at enquiries@fleetfocus.co.uk.
Last updated: 24 Feb, 2025
